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  Do you support ASP?

ASP is not installed on our servers. We have strictly LAMP setups - Linux, Apache, MySQL and PHP....

  Why do i get a query syntax error 1064 from MySQL when the syntax seems correct?

On certain MySQL commands, I'm getting a 1064 Error. You will get a MySQL query syntax error...

 Are there any file size limits?

No. If you wanted to have a 5GB file on your site, you're welcome to do that, however you'll want...

 Blocked by the Login Failure Daemon

"Login Failure What?"To increase server security, in the past few months we've implemented a...

 Can I have a second site running on my main domain?

Yes, you can have an Add-On Domain on your account. According to the hosting plan that you are...

 Can I run two X-Cart accounts on this account?

Yes, however you would need TWO X-Cart Licenses. You can set the software up in multiple...

 Can you tranfser files from my old host to you?

If your current web hosting provider has cPanel all you would need to do is create a BACKUP of...

 Do I have to have a header at the top of my PHP scripts?

No. Since we are not using PHP as a CGI binary, there is no reason to use the #!/usr/bin/php...

 Does Total Server Solutions offer telephone support?

TSS does not currently offer telephone support. However, we do respond to all tickets withing 10...

 Fatal Error: Installer couldn't find database. User is not assigned to database.

The part that's likely missing is the link of the username and the database. In the control panel...

 Fix for FrontPage hit counter on subdomain

Problem: You're using MS Front Page with web bots. The hitcounter works fine on your main domain,...

 Google Sitemap requires Python - Is there a PHP version?

Unfortunately the way that the python program operates it puts a serious strain on the server....

 Help - my site's been infected by a Virus

The viruses that attach themselves to web pages are unfortunately common, and though they are...

 How can I edit my hosts file?

Sometimes you may need to modify your hosts file, especially if you are trying to preview a name...

 How can I view my website before my domain is pointed to Total Server Solutions?

If you need to view your website before you have pointed your domain to our servers we suggest...

 How can my users pick their own email passwords without access to cPanel?

I want my users to be free to use their own passwords, but I don't want to give them all access...

 How do I change my PHP version? - Delete

You can easily change your active PHP version from within your cPanel using the PHP Version...

 How do I disable directory browsing?

When I access the site I see all the file names. I don't have an index.html file in the directory...

 How do I get help when your Live Chat is offline? -delete

We have staff monitoring our support desk 24 hours a day, 7 days a week. If you need assistance...

 How do I move my website from my existing host to Total Server Solutions?

The site is currently being hosting by a host other than Total Server Solutions and we'd like to...

 How do I not show the directory structure?

When you access a folder, or the main page on the site, you see a directory structure instead of...

 How do I optimize my database for more speed?

The database access seems to slow down at different times. The optimization of a database table...

 How do I place an order?

I want to place an order. How should I go about doing that? Once you've determined which hosting...

 How do i repair invalid maildir size error?

If you are experiencing this error message "Invalid Maildirsize File" when attempting to try and...

 How do i setup Navicat to work with my databases?

  Navicat is a popular desktop database management tool for several different database servers:...

 How to Add a Cron Job

To add a cron job you would simply log in into cPanel and find Cron Jobs. First, your script or...

 How to add Total Server Solutions to the Hotmail Whitelist

Sometimes Hotmail may mark messages as junk mail even though they're not really junk mail (they...

 How to disable PHP Gzip Compression

If for some reason php gzip compression needs to be disabled on certain sitesm  place the...

 How to Enable Telnet in Windows 7 and Vista

You may have found that the "telnet" command is no longer a part of the DOS command-line...

 How to get your own favicon - fast

This article will show you how to get a little picture to show up in your browser's address bar,...

 How to see if Mod_Rewrite is enabled on site/server?

Mod_rewrite is installed and enabled by default on all servers supported by Total Server...

 How to set up CDN services

The most common functionality of our CDN that is used by our customers is "HTTP PULL".  Here is...

 How to set up CDN services with HTTPS

Once you have signed up for CDN services, here's how you'd configure it to use HTTPS:1) Log into...

 I can't access my site!

If you've been able to access your site without an issue and now it appears to be inaccessible,...

 I received a "High Resource Usage" email, what do I do?

You may have received an email with the subject "High Resource Usage," or you may have received...

 I've linked to TSS. Will you link back to my site?

Total Server Solutions does not offer a reciprocal link program. We only link out to sites where...

 My website is loading slow

If your website is suddenly loading slowly, this could be caused by a high load on the server....

 My Website is Suspended During a PCI Compliance or Security Scan

If you find that you are receiving "Website Temporarily Limited" or "High Resource Usage"...

 The name on the security certificate is invalid or does not match the name of the site, do you want to proceed?

In x-cart and litecommerce*, customers get the following error when trying to check out or log...

 The Official mySQL Documentation

  The official mySQL documentation may be found at: http://www.mysql.comReviewed: 11/15/2016

 Unable to access cPanel or FTP

If you have trouble accessing your cPanel account or FTP account it could be because your IP...

 What are the files CORE or CORE.XXXX in my site?

Core files, usually numbered core.1 core.2 core.3 etc are memory dmps of the system when a...

 What if I need more hard drive space or bandwidth? - delete

Submitted by user: I need more HD space.. There are a few other companies out there that are...

 What is a robots.txt file? How do I make one?

The robots.txt file is a file which instructs various spiders/web crawlers on what area of the...

 What is Phishing?

Phishing is when a spammer sends a legitimate looking email that lures naive readers into...

 What is the path to GnuPG?

PGP (Pretty Good Privacy) is a computer program used for the encryption, decryption, and signing...

 What language can I program in? Where can I download scripts?

For the most part PHP is the most common scripting on the web. Many other scripts and programs in...

 Which hosting package do I need?

Total Server Solutions offers many different hosting packages designed to fit the needs of...

 Which hosting plan is best for me?

I want to move my site to TSS, but I don't know which hosting plan to choose. To determine your...

 Why do only the larger packages have a dedicated IP address?

Dedicated IP addresses are a finite resource available on the internet. We have restricted...